Support
We're here to help. Email support@eallsource.com and we'll get back to you, typically within one business day.
General support
Questions about your account, lead delivery, Amazon SP-API connection, repricing, or any feature of EALLsource.
Email support →Sales & billing
Plan upgrades, pricing questions, billing disputes, or Enterprise inquiries.
Email sales →Security
Report a vulnerability or security concern. We treat all security reports as high priority and respond to confirmed issues within 24 hours.
Report a vulnerability →Before you write
Response time: We respond to most requests within one business day. Security issues are prioritized and acknowledged within 24 hours.
Amazon SP-API connection issues
If your Amazon account shows as disconnected or you're seeing a “403 Forbidden” error, check that you authorized EALLsource through the Connect with Amazon button on the Amazon SP-API page in your dashboard. Include your seller ID and the error message in your support email.
Billing and plan upgrades
Pro plan activation is handled manually during our current launch period. Email us to upgrade, change, or cancel your plan. Include your account email so we can locate your account quickly.
Lead delivery questions
Leads are delivered every Monday. If you believe you should have received leads but your Lead Feed is empty, include your plan tier and the week in question.
All inquiries: support@eallsource.com — we operate as an online service and handle all correspondence electronically.